If the card is not working properly, a new one will be mailed. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. A PIN is a 4-digit secret code to be used with the debit card. Login - Way2Go Website. Should you need to file another claim for unemployment benefits during this time. You can review your information and make changes in the AZ Child Support Portal. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Call Customer Service and explain that your card will not work. I have been using it for 6 months. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Initially you will receive a check for your child support payments. . Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. Yes. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. $0.50 This is our fee. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. What do I do if I do not receive my new card in the mail? If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. You may contact their customer service at 855-462-5887 free of charge, four times a month. When prompted, choose Lost or Stolen from the automated menu. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. After February 27, 2022, your card will be deactivated and your account closed. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. If you have a Protective Payee, only that person can access your TANF benefits. $0.50 after the 3rd request (each call, each calendar month). What if Ive moved since I received my first EPC card? Debit card users will need to pay for their fuel inside the station or kiosk. English| Espaol | Kryol Ayisyen. A One Time Passcode has been sent to to submit Public record request online form reference number : You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. Leading the way to wherever you want to go. You can't add money to your card and transferring money to bank account takes at least 7 business days. Access to your funds anywhere debit MasterCard cards are accepted. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. You will get your card 5-10 business days after you get the first letter. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. The new website,www.GoProgram.com, requires users to establish a new User ID and password. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. The last payments by paper check were mailed November 1, 2012. Contact Wisconsin Debit Card customer service at 1-877-253-3686. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). . To get cash without being charged a fee, use any MoneyPass ATM. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). You can transfer $599.50 though. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. Most often asked questions related to bitcoin. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. Yes, as long as you are unemployed, you must certify online atJobs4TN. There is no charge for this service. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. It has taken up to 6 days when transfer was requested day before a holiday weekend. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. Transfer your funds to a U.S. bank account using the bank transfer feature. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. ATM Denial for Insufficient Funds The ATM may be out of service. Holy shit that actually worked. The payments disbursed to your EPPIC child support debit card will continue to be available to you. I have had to call customer service 3 times. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. The Virginia Way2Go Card . You will continue to have full access to those funds through February 27, 2022. This is a change for all debit card users. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. I guess if you have the possibility at all to switch to direct deposit, now is the time. This app is very helpful and easy to use. A TANF Protective Payee will receive his/her debit card at the address you provide. Your debit card may be dirty or damaged. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Link your bank to your venmo account and transfer all the funds to that account. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. What if my Debit Card (ePayment/Way2Go Card) does not work? How long will I have to spend the funds on my Bank of America Visa Card? Press 3 if you have not received your card and need assistance. Using the balance on the card towards a purchase at a retail location. Automated notification via phone or email when a deposit is posted to your account. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. When your first benefit payment is available, you will receive a debit card in the mail. How do I access the Way2Go Card Services Online? Once the first child support collection is received, it will be posted to your debit card overnight. How does the debit card (ePayment/Way2Go Card) work? So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Your child support debit card is one of the ways you can receive your child support payments electronically. The developer provided this information and may update it over time. Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. For instance if you have $600 it won't let you transfer $600. Definitely; the Way2Go Card app is available on iOS and Android devices. Four good reasons to indulge in cryptocurrency! I have no problems with the card itself. No one will be able to use your card once you report it is missing. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. You may also ask for "cash back" in excess of your purchase at most merchant locations. Your account balance must be at least $5.00 before a replacement card will be issued. The new Way2Go Card will be mailed to you no later than September 23, 2021. Login - Way2Go Website. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). is all very user friendly and easy to find these options. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. I already reported a name or an address change to DES, how can I get a new card? Customer service toll-free number to answer questions and obtain your balance. To sign up for Direct Deposit click here. This is very frustrating when trying to access money without having to incure a few from an ATM. If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. Way2Go Card call centers can only assist in matters relating to the debit card itself. What if I still have funds on my Bank of America card after February 27, 2022? The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. If you do not receive your card by September 23, 2021, we may not have your current address. Just a warning for anyone who would like to transfer funds in the future. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. There is no charge for this service. Effective October 27, 2021 all deposits will be made to your Way2Go card. When should I contact Way2Go Card? You do not need to have your old card number or speak to a representative. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. You can obtain this information through the Voice Response System (1-. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. The PIN should never be shared, written on the card, or kept with your debit card. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. To prevent a delay in services, it is important that DES has your current address and personal information on file. How long does it take to get your Way2Go card? Call 1-800-961-8423 if you need assistance. If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. Only you should know your PIN. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. I have been using Way2Go for my unemployment since May of 2020. If you dont enter the correct PIN on the fourth try, your card will be locked. What if I lose my Debit Card (ePayment/Way2Go Card)? The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). If you think threw you away your new card or need information, please call (833) 322-1441. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. The money is automatically deducted from your card account. Keep it. 2) Your deposits and spending is immediately shown, as a banks would. We'll use it to pay you the next time you draw unemployment benefits. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. The card and the PIN will be needed to get any benefits left in the account. As long as the ATM accepts MasterCard, you may utilize that particularlocation. Go to www.GoProgram.com The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. Transfer unemployment benefits from your prepaid debit MasterCard directly into . Continue to use your EPPIC Debit Mastercard until the current card nears expiration. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. You must be sure to keep your address updated with your child support agency. If no payment is made on your case, you will not get a card. Debit cards expire every three years. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. Way2Go FAQs. A $5.00 card replacement fee will be deducted from your account balance. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. How can the custodial parent check their debit card balance? If you still have funds on your Bank of America Visa Card, dont worry! Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. No. A new card will be mailed to you and should arrive in 9-10 days. Twenty-four hours after the payment has been received. Go Program may charge a fee to your account when requesting a check. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. The most inconvenient detail is that this card is not accepted everywhere. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. You should allow the site to redirect you to. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. How will I know the balance in my account? But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Only 8 minutes was I actually talking to someone. Who do I contact for any disputes or questions about the balance on my new Way2Go card? 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