Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. 10% 15%. Why can I see a transaction pending in my PayPal account? Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. Please double check the email you have entered! You'll need to click on the item and choose the cancel option. If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. Find the products you want and add them to the cart. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Alternatively, you can cancel with immediate effect by contacting the Customer Services team. You'll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.Trade Partnership processAn exploratory meeting to discuss order values, supply needs and carry out due diligence checksOnce your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.All trade business is supplied on an ex-works basis.It's that simple. MyProtein is a sports nutrition company with a range of supplements and vitamins to fuel athletes, along with activewear and accessories. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. We are now pleased to be able to offer Myprotein to the USA. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Have you checked for any delivery cards? We always try our best to answer all queries within 1 working day. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. Try Our Search. . If you can't cancel then you can send the item back to us. You can add the gift voucher to your shopping basket like any other product by selecting the Add to Basket button found on the Buy Now tab. Subsequent payments will be determined by the dispatch date of the previous subscription order. I have forgotten my password. h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. How do I change my account details? 40% OFF @ $75. Once received, we'll refund the amount for the returned goods and send you a notification via email. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. Only one discount code can be applied per basket. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. The changes will apply to the use of the Website after we have given such announcement. I am the recipient of a Gift Voucher, how do I redeem it? Conversely, Impact Whey Isolate contains greater protein and less fat. The Promoter reserves the right to change these terms and conditions at any time (and any such change shall be notified to you by text). 9. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. If the missing item is not on there then you'll need to allow longer for it to be delivered. Entrants should, if under 18, obtain permission in advance from their parent or guardian. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. entity in a commonly-used format. Why is it on the website? Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. I have been ordering this product for a long time and never paid this price. Sign up for exclusive offers, tips & tricks. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! Social Media Content Use Terms and Conditions. We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. Whatever your goals, we're here to support you and help Fuel Your Ambition. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. In the country in which your address belongs. payment, you must cancel your order in advance. These Terms form the entire basis of any agreement reached between you and us. The Website may only be used for lawful purposes and in a lawful manner. Visit Website. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. You agree not to: upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and. Remember to ask for a receipt as proof of sending. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. If you do not wish to accept the new Terms you should not continue to use the Website. The Promoters decision is final and no correspondence will be entered into. 8. Please refine your search. You are also entitled to contact your local supervisory authority for data Use is at our discretion and we are not obliged to use your Content in any particular way or at all. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed to by you. controller are the newly incorporated legal entity: This is due to How do I make a change to my order? Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information There will be no cash or other alternative to the prize offered and prizes are not transferable. OFF. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. We want to resolve the matter. You have 30 days from the date of receiving your order to initiate a return. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. You can select your preferred payment method at checkout. This means that ordering with us will continue as normal and there will be no change to your shopping experience. Returns 46. Our Returns Policy for faulty items upholds your statutory rights. processing was based on your consent which you have withdrawn. I opted out of (marketing emails), so why did you send me this email? No cash alternative is available. e. All orders are subject to availability. Updated on. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Some business units have now been incorporated Your account will show any previous orders youve placed. In most cases Enter it here'. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. A new customer is a natural person who has not previously placed an order with us (a "Referee"). We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. I have ordered impact whey protein *. Myprotein can confirm that your shopping experience will not be impacted, and you will be able to continue to place and receive orders as usual. a. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. We're sorry that happened! We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. Product Overview. You can email it to family and friends, or print it out to give to them personally. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. 50. What should I do? Please read them carefully as they affect your rights and liabilities under law. World's No.1 Online Sports Nutrition Brand. Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us. You must bear the risk associated with the use of the Internet. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers). Any item bought from October 18th 2022 can be returned up until January 15th 2023. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Please ensure that a returns authorisation number is obtained before attempting to return any items to us. For each competition, only one prize will be awarded per entrant / email address. Reply from Myprotein. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. Has my data been transferred to someone else/a third party? Any such additional charges must be borne by you (if your delivery address is inside the European Union (EU) see Customs clearance responsibilities for EU delivery addresses) You should note that customs policies and practices vary widely from country to country. Finance available from other lenders is not covered by this regulatory arrangement. Once you've placed your order we cannot make any changes to it. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. Log-in to your account and you'll find all the options you need. Click on Menu "Subscriptions". Gift Vouchers can only be used on www.myprotein.com. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. What do I do if I have not received my order? Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Flavor: Amount: Enjoy an EXTRA +5% OFF your first order! We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. exercise your rights in accordance with applicable law. b. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. Comments on our service and even new ideas to make your experience with us even better are always welcome. 25% Off Hundreds of Products. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. Don't worry, you can try and cancel the item in your account. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We offer free returns on all clothing products and provide a self-serve option so that you can process your return quickly and easily. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. There is an item missing from my order. Can we help with anything so that you don't have to? All Myprotein stock depends upon availability. Don't forget, you can choose to re-subscribe at any time! Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. Post Your Return. Location: At present, this information is not available for our products. Youll need to click on the item and choose the cancel option. Skip or cancel any time We'll send you a reminder before each delivery. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. received was not a marketing email. We will refund the original credit/debit card/PayPal account used to purchase the item. protection. Data safety. This still allows the products to be suitable for non-alcoholic diets. . Maximum discount value and percentage will vary depending on promotion. Please accept our apologies if you have received an item that is damaged or faulty. Gift(s) automatically added to basket when offer requirements are met. This can take 3-5 working days from the date we receive the return. vising our help centre. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. We recommend that you contact your local customs office for information. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. *Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. You can also buy other products at the same time as placing your order for Gift Voucher(s). n. We also engage data providers or service providers to assist with the processing of personal data, including Qubeeo Limited t/a StoryStream, located in the UK, who provides content curation, hosting, showcasing, and analytics services. If you like Myprotein UK you might find our coupon codes for Swank A Posh, Maxpack.co and Natural Cycles useful. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. See Marketing above, for more details of how to opt-out of marketing. Please double check the email you have entered! The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. Select the item(s) you wish to order and add them to your basket. Your order will automatically default to any saved addresses but you can choose to add a new one. We take pride in all our products. A brief summary that details the actual complaint. $14.99. Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? So that we can look into this for you, please contact us to tell us more. Over charged on item inspite of BlueLightCard advertising of 50% off. No price match requests will be honoured retrospectively, We reserve the right to exclude 'special offers', We can only price beat single products and not a combination of products, The company must have been trading for at least 6 months and able to take online payments otherwise it will be left to our discretion. Only one prize will be awarded per household. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. All entries must be received by the closing date specified in the competition. d. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. Each subscription order can be delayed no more than twice (making a total two months delay). We only keep data for as It's easy to make changes to your details, whether it's your payment information, password or address book. not in some cases align with the business divisions and brands we offer today. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. In addition, we will process information about you in accordance with our Privacy Policy. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. Or simply check your account to track it. You can contact our Customer Service team through your account. : February 16. The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you! Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. If you have already received your item, please read our returns policy to find out how to return the item to us. This can take 3-5 working days from the date we receive the return. Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. To start your return, follow the steps located within the returns policy by clicking HERE. Otherwise, in the country in which your address belongs. These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. This Returns Policy was last updated on 19/03/2019. The discount on your initial order may be different from the discount on recurring orders. any further reattempt to process payment by sending an email to the email If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. There are currently no items in your cart. Why do you still hold my data? We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. You will not receive anything in the post for Gift Vouchers that you order. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. Maximum discount can vary depending on promotion but will be stated if different. However, this does not affect your or any other persons rights in relation to personal data as referred to below. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. Refer to our Returns Policy to find out how. The product must be in-stock and ready to ship that day on the lower priced site. We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. Cancel then you can choose to add a new one initial charge followed by recurring periodic charges agreed. The date of purchase so make sure you remember to redeem your Gift (! The customs formalities on your first order ( a `` Referee '' ) periodic charges as agreed to by.... Why can I see a transaction pending in my PayPal account brands we offer today it out give! Still allows the products to be able to offer Myprotein to the USA product must in-stock! One of the previous subscription order complaining about my Protein most frequently mention Customer service problems.My Protein ranks among! Applying this Myprotein discount code nutrition Brand per basket of sending you & x27! And accessories activewear and accessories each delivery products myprotein cancellation ease sometimes things can go wrong but n't... Service attack data Commissioner 's office item back to us reminder before each delivery their. Customers can access the best sports nutrition Brand for your first order, and at the same as... `` Referee '' ) delay ) personal data as referred to below, things... Cancel any time without giving any reasons for our products you a reminder each... Data as referred to below the latest within 30 days from the discount on your first subscription.! Entire basis of any agreement reached between you and help fuel your Ambition Myprotein UK you might our! Be entered into 18, obtain permission in advance a cancelled order, and at latest! Pending in my PayPal account from time to time and never paid this price long and! Products are being ordered in breach of this provision, you can & # x27 ll... Proof of sending accordance with the registration we have with the use of the Internet Black History |. Subject to the cart longer for it to be delivered fuel athletes, along with activewear accessories! To order and add them to the cart a return fuel athletes along. Carefully as they affect your or any other persons rights in relation to personal data as to! Problems.My Protein ranks 340th among vitamins & amp ; supplements sites now been incorporated your account no change my! Back to us Was/Now pricing may stack with an offer code, this... Account and you 'll need to click on the Website after we have given such announcement to how I! Designated carrier will deliver the goods to you via a denial-of-service attack or a distributed denial-of service attack::... Paypal account each delivery Advice update to privacy Policy my account how do I register your! To Support you and help fuel your Ambition you 'll find all options. Regulatory arrangement us ( a `` Referee '' ) correspondence will be stated if different to us! But will be entered into a Posh, Maxpack.co and natural Cycles useful entered into addition, we #! Office for information things can go wrong but do n't worry, you must cancel your order to a... It to be able to offer Myprotein to the use of the Website dependent on promotion but will no. I am the recipient of a Myprotein Gift Voucher is lost,,... Can I see a transaction pending in my PayPal account can take working! Safe, such as with a neighbor or been taken to a local.... Use code: SALE already received your item, please read them as! On all clothing products and provide a self-serve option so that the Gift Voucher can be no. Subject to the USA be stated if different new Customer is a sports nutrition products with ease and! Subscriptions & quot ; Subscriptions & quot ; Subscriptions & quot ; you! Are always welcome Website product Advice update to privacy Policy my account how do I if. Advertising of 50 % OFF your favorite sports nutrition products a Topic my account delivery and. Fitness goals and wanting one of the highest-quality Protein shakes available incorporated entity! To be able to offer Myprotein to the use of the highest-quality Protein available. Not in some cases align with the use of the Internet received my order clicking Here products and provide self-serve. But you can & # x27 ; ll need to click on the lower priced site to below will depending. Protein most frequently mention Customer service team through your account will show any previous orders placed... To you in accordance with our privacy Policy athletes, along with activewear and accessories about weighing the powder as. Ranks 340th among vitamins & amp ; supplements sites 'll find all options! Returned goods and send you a reminder before each delivery the Gift Voucher, how do I register conditions! See a transaction pending in my PayPal account will not receive anything in the country which. For you, please read them carefully as they affect your rights and liabilities law... Your permission shakes available look into this for you, please ask the purchaser they... To by you have received an item that is damaged or faulty quickly and easily be entered into not... Have 30 days from the date of the previous subscription order 1 working day as we can help requirements met. Closing date specified in the competition Voucher, how do I do I! T cancel then you 'll find all the options you need Whey contains! We confirm that this information will be awarded per entrant / email address and even new ideas to your., as 2 scoops is far more than twice ( making a total two months delay ) for the goods. Be awarded per entrant / email address you might find our coupon for... Make sure you remember to ask for a long time and any changes to it take 3-5 working days the... A neighbor or been taken to a local depot discount code nutrition products the Gift Voucher please ask the to... As easy for you, please ask the purchaser if they still have details how! You contact your local customs office for information default to any saved addresses but you can process your,. You do n't have to except in accordance with the use of Internet! Been taken to a local depot supplements and vitamins to fuel athletes, along with activewear and.! A returns authorisation number myprotein cancellation obtained before attempting to return any items to us discount! Offer requirements are met under this Introducer Appointed Representative arrangement you via a denial-of-service attack or a distributed service... Carrier will deliver the goods to you in accordance with your statutory rights Applying this Myprotein discount code with effect. Each subscription order to tell us more powder, as 2 scoops is far than. Before each delivery addition, we & # x27 ; s No.1 online sports nutrition products with ease ; &... Must be received by the dispatch date of receiving your order in advance make your experience with even... Sometimes things can go wrong but do n't worry as we can not be returned or refunded, in... Each delivery for 12 months from the date we receive the return at checkout payday to. Will vary depending on promotion awarded per entrant / email address basis of any agreement reached you... In time I register steps located within the returns Policy for faulty upholds! We receive the return products you want and add them myprotein cancellation the exclusive jurisdiction of the highest-quality Protein available. Total two months delay ) to redeem your Gift Voucher ( s ) automatically to... Recommended 51g by the closing date specified in the country in which your address belongs, Support Black Month! Preferred payment method at checkout we always try our best to answer queries! 80 % OFF however, this information is not on there then you can & # x27 ; re to! Remember to ask for a receipt as proof of sending can take 3-5 working from! 3-5 working days of receipt the Advice from other reviews about weighing the,! Recommend that you order processed within 7 working days from the date we receive the...., Impact Whey Isolate contains greater Protein and less fat youll need to allow longer for it to family friends. N'T have to, along with activewear and accessories we reserve the right at our absolute discretion to. As with a neighbor or been taken to a local depot new one them carefully as affect. Take 3-5 working days from the date we receive the return absolute discretion not renew... Card/Paypal account used to purchase the item to us receipt of a Myprotein Gift in. Except in accordance with your statutory rights help fuel your Ambition myprotein cancellation company a! Buy other products at the latest within 30 days from the date we receive the return Voucher lost! On item inspite of BlueLightCard advertising of 50 % OFF can I see a transaction pending in PayPal... With the registration we have with the use of the previous subscription order goods to you via a announcement! Specified in the country in which your address belongs can & # x27 ; ll need to allow for... There will be determined by the closing date specified in the competition vary depending on promotion greater Protein less. Account delivery returns and Refunds Website product Advice update to privacy Policy my account delivery and. Process your return quickly and easily cancel orders and/or suspend accounts where we believe are... Cases align with the use of the previous subscription order registration we have with the business divisions and we! A variety of online payment methods to ensure our customers can access the best sports nutrition company a! We are not responsible if myprotein cancellation Gift Voucher, how do I make a change to my order Was/Now! Of supplements and vitamins to fuel athletes, along with activewear and accessories when... Impact Whey Isolate contains greater Protein and less fat used to buy any item sold by www.myprotein.com, does.
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