To send money online, you must first create an account. Learning about some common scam schemes and patterns is essential. Additionally, they will further guide you that whether your account has been closed temporarily or permanently. When I asked if that meant they were just pocketing it, they hung up. Please note that MoneyGram retains its rights to process or decline any transaction sent through its system at any given time when it does not feel comfortable with the purpose of the transaction and/or sending/receiving activities of the consumer. I dont what to do, since that was all I have and now Im so frustrated because now I dont know how to pay for my moms cancer treatment. If I'm not refunded this week, what should I do? If you do not want us to share your personally identifiable information with this database, please call 1-800-926-9400 and we will honor that request unless applicable law requires us to provide your identity to law enforcement. I have repeatedly asked each representative to refund my money, saying I have to wait 90 days. On 9/12/22, I called, furious that the money was still not in the recipient accounts. Play for $500 in UFC Store gift cards & Covers prizes with our FREE UFC 249 contest. It is now 96 hours later. MoneyGram provides online and in-person money transfers, money orders and bill payments. She didn't know what she was doing she tried to input that she'll can give me all CASH. For security reasons, we are unable to provide additional information or detailed information on our verification process. Press question mark to learn the rest of the keyboard shortcuts. If ***** credit claim that they recieved my money from moneygram please provide a statement from ***** credit that they recieved my money from moneygram, because theres no is no payment in my history showing that ***** credit recieve my money from moneygram, also if they did, then why did i had to pay twice? Note that complaint text that is displayed might not represent all complaints filed with BBB. Additionally, MoneyGram investigates all the transactions very deeply and takes measures to safeguard the hard-earned money of its customers. *Transactions cannot be canceled if the funds have been collected by the receiver or already transferred into a receiver's account. | Me being permanently banned was the supervisor retaliation to me saying that I would file a complaint against Moneygram. MoneyGram's records indicate that Ms. ********* had successfully collected funds on November 10, 2022. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thanks that it occurred to me to contact my financial institution and they granted me a provisional credit and opened an investigation. Moneygram says that it takes 2-3 days to transfer money out of the country, and if I cancelled before that, all would be gravy unless the money was already taken out of my account. They certainly wasnt going to fix it. MoneyGram appreciates the opportunity to review and respond to Ms. *****'s concerns. Also, they never sent me any PROOF that they did in fact investigate or look through their system for a return in my name or account. Bridget Small. I tried to send money to my brother who needs it urgently. Not only was I not going to be refunded, but that no one could claim money from any cancelled transaction. Terms of Use Depending on the type of original transaction (cash, check, credit card, etc.) I changed to MoneyGram and never had any of the issues or problems that I experienced with Western Union. MoneyGram Regulatory Governance. My friend probably deposited once or twice as month during football season and he still got flagged. I want to cancel a transfer I haven't paid for. The amount was 1300. On November 7, 2022, the agent confirmed that the transfer was not completed due to a system issue, therefore the transaction was reversed to make funds available for collection again. Need help to get my money ASAP. They money was still withdrawn from your account! The service provider may block you temporarily if it detects that there is something fishy and your transactions are involved in some kind of fraud. I received an email on 9/6/22 asking for me to call them. If you need to send money overseas I suggest another company as Moneygram are a very disorganized company when it comes to helping customers. Any of the Fund transfer service providers does not tolerate if their rules and regulations are violated and same is the case with MoneyGram. The last status of the transaction was in transit. I spoke with Lucy, but she could not help me and could not decipher why my money was not sent. Unsubscribe at any time. it might prevent you from falling prey to those of dishonest intentions. I've never had any problems with WU. My parents never received the money. Our content is intended to be used for general information purposes only. There are a few reasons why we might do this here are some of the most common ones. It turns out that Moneygram had taken the money from my account right after cancellation, doubtless to claim that it had already been sent, even though they said it would need 2-3 days to transfer. We value your privacy. If you sent a money order, the process will be somewhat different than requesting a regular transfer refund. Please allow three to ten days from the date of refund for funds to be credited back to the original account used to send the transfer. If you sent some funds through MoneyGram but for whatever reason changed your mind, you can get your money backunder certain conditions. The crucial thing is that you act quickly, so keep on reading to find out what you need to do. How do I know I can trust these reviews about MoneyGram? I called customer service and was advised to please allow more time. MoneyGram apologizes for the delay and for any inconvenience that this may have caused. 217 complaints closed in the last 12 months. There are a few reasons why we might do this here are some of the most common ones. If they do not know where your money is how can they be trusted. I was told, after this interrogation that the money would be released immediately. It's also possible to set up an online transfer and later pay in-store with cash by showing a government identification. If this is the case, the money should be available online without you having to do anything. So he went in and apparently the system wouldn't even let him send it. No remorse or empathy. Your email address will not be published. WebWhy was my transfer cancelled? For in-person service, you can go to your closest agent location with a government ID, the receivers information and the money youre sending. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Be the first one to find this review helpful. None of this information was ever communicated by customer service on my previous calls, nor have I received an email stating that I needed to provide additional. Unsubscribe easily. Then, follow the prompts to complete your task in just a few clicks or taps. She called Corporate again s/w Karla from Money Gram and Karla told (me) I have to wait 2-4 days for my problem to be fixed. You will have to pay $18 for processing feesotherwise, this amount will be deducted from the refund amount. I was so confuse and didnt know what to think. Yes, it is possible to cancel your transfer as long as it hasn't been paid out to the recipient. Pursuant to the Remittance Transfer Rule of Regulation E, 31 C.F.R. Itll show on your activity list as AutoCredit. We acknowledge this isn't the outcome you may have requested, however, this decision has been made after careful consideration, and we apologize for any inconvenience this may cause you. The App is easy to use, the fees are clearly indicated based on the amount you wish to send and one gives the option to send money using your bank account or debit/credit card I MoneyGram is one of the worlds largest money transfer providers. The prerequisite for getting a refund by yourself is canceling the money order transaction first. WebAfter 10 days the transaction was not completed. under certain conditions. MoneyGram appreciates the opportunity to review and respond to Ms. *********'s concerns. Required fields are marked *. Founded in 1940, MoneyGram International is a U.S.-based, P2P money transfer company headquartered in Dallas, Texas. 2nd I STILL DON'T HAVE MY MONEY 3rd THEY CAUSED THE PROBLEM AND I THE CONSUMER HAVE TO WAIT DAYS AND DAYS TO RECEIVE MY MONEY THIS IS LUDICROUS. New comments cannot be posted and votes cannot be cast. According to the Fair Credit Billing Act, every consumer is protected from unfair billing practices. Moneygram said it would take two-three days to clear and that I could cancel before then without any problems until the money had been transferred. - The amount you intended to transfer ($1500). There are much better apps than MoneyGram. WebDo you agree with MoneyGram International's 4-star rating? Simply log in to the online platform and locate the BBB Business Profiles are subject to change at any time. So, if your transfer was cancelled for this reason, the original rate would have already expired. If I find one, they won't get another penny. BBB Business Profiles generally cover a three-year reporting period. I created an account with MoneyGram in May 2020 to help my parents who live in the Dominican Republic and I also sent money to friends and other relatives. The company does its best to make sure transfers are convenient, easy and safe. reviews website doesnt exactly teem with favorable reviews of MoneyGram. Thank you, SHE TRIED TO INPUT TO GIVE ME ALL CASH WHICH CAUSED THE PROBLEM IN THE 1ST PLACE. I used MoneyGram for the first time to transfer money to my wifes family in Ukraine. MG is in a lot of financial difficulty, and this will not help them. Also, it eliminates the hassle of having to send a copy of your actual bank visa. MoneyGram can close your account for a variety of reasons and you will not be able to make a transaction as long as that ban remains. How To Get a MoneyGram Money Order Refund With DoNotPay. Many users complained about the refund process taking too long, having their account mistakenly blocked, or canceled without any explanations. Send this transfer to your receiver's bank account by adding their bank information. Privacy Notice MoneyGram Regulatory Governance. , every consumer is protected from unfair billing practices. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. In the meantime, it has been 13 days, and MoneyGram took my money without saying there would be any type of potential hold time. Western Union has more locations than MoneyGram and is sometimes more competitively priced. We and our partners use cookies to Store and/or access information on a device. If you suspect that happened to you, you should complete MoneyGrams report fraud online form or call the companys Customer Care Center at 1-800-926-9400. You can cancel MoneyGram transfers online or by calling their customer service department, but you won't get your money back if the recipient has received it. , you will receive a refund on the original payment method. Massachusetts Check Seller License # CS0025, Foreign Transmittal License # FT89432, NMLS # 898432 2022 MoneyGram. The money on that day and as promised was delivered within 15 minutes of completing the transaction. If you used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017, you may be eligible to file a claim for a refund. It can be deposited into your bank account or cashed at many check-cashing businesses. WebAccording to MoneyGram's records, the transaction was rejected by the receiving partner and refunded on October 12, 2022. If you set up a transfer and dont pay for it within 2 weeks, well automatically cancel it. global funds transfers and financial paper products. SDF is not a tax-exempt 501 (c) (3) or 501 (c) (4) organization and we dont have plans to seek tax exempt status from the IRS. You've got plenty of options, but if you want to have any chance at getting your money back quickly, you call them back. As a condition of using this website, you agree to hold the owner of this website harmless from any claims arising from your use of any services on any third party website that may be featured by Covers. Wise is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money. It appears you forgot to include your location in the title or body of your post. MoneyGram does not allow refunds for incidental, indirect, or consequential damages. I was placed on hold for an extended period, and I requested a callback per their automated system. The transaction confirmation email says the recipient will receive the money within in minutes, and I can request a refund. I feel that a reputable company would refund the money if they couldn't fulfill the service. Ms. *** will need to contact her biller for further assistance. Consumer Education Specialist, FTC. Took 10 days to admit it. sec. Secondly, the company has a fraud detection system that looks for any unusual or fraudulent activity in order to keep its customers money safe. A refund was processed on November 8, 2022. SO I WAS NOT ABLE TO RECEIVE MY MONEY. They said he would have to call in, so of course he says to F it. It's easy to get started - visitmoneygram.com/helpcenterand select from the available options. Moneygram cracking down on transfers - General Discussion | Covers Forums NFL Betting NBA Betting MLB Betting NHL Betting NCAAF Betting NCAAB Betting Sometimes, Wise will cancel your transfer. I am extremely disappointed, I talked to the MoneyGram rep and they said it will take up to 3 months to complete the investigation on why the money didnt make it. Check out what 23,573 people have written so far, and share your own experience. Bottom line is I'm done sending moneygrams. WU will probably be smart and try to sweep this under the rug, cuz they'd probably lose a lot of business cuz of this. As for me, I've gone back to using western union. All Rights Reserved. Today is 04/01/2023 and I was trying to access my account and it was closed. MoneyGram apologizes for the delay and any inconvenience that this may have caused. And if you edit the details and the payment fails again, well automatically cancel the transfer. Sometimes things come up. I go through the whole deal and get approved,then they shoot down the transaction,prob just $250,email a # to call,and some guy wants to know my relationship to the reciever,etc..I said it was for one of my employees's relatives,he's at work now so I'm doing itbut since I did not personally 'know'the recipient,that was no good. Why fiddle with unnecessary forms and procedures when our app can take care of the entire process on your behalf? The funds have now been delivered. Thank you, AND PLUS THAT STORE DIDN'T HAVE A MONEY ORDER MACHINE. You can also return to the same agent location or by calling us at 1 MoneyGram is a fund transfer service provider and has been in the business for almost 50 years. I finally spoke to a customer service person who told me that Ukraine was considered a high risk country and I would need to provide additional detailed information about the recipient and the reason for the transfer, the same information I provided to the previous representative. It's easy to get started - visit moneygram.com/helpcenter and select from the available options. I said "for a friend" and she said okay and told me to hold on. To kickstart the refund request, you will first need to cancel your MoneyGram transfer online. The company operates in more than 200 countries and regions with a network of over 347,000 agent offices. The Consumer Affairs reviews website doesnt exactly teem with favorable reviews of MoneyGram. I stayed in that store for over 2 hour and still the problem was not rectified. If the money is going to a bank account or mobile wallet, there's nothing you have to do the funds arrive in your account once the transfer is processed. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'homensense_com-box-2','ezslot_1',124,'0','0'])};__ez_fad_position('div-gpt-ad-homensense_com-box-2-0');In this article we will discuss why MoneyGram blocks its customers and for how long it take to get unblocked. I call Money Gram corporate on 11/7/22 s/w Surag who told me I have to wait 10days See no one they knows their policy, I ask to s/w someone higher he transferred me to Andra who told me there is no one higher than she and that I have wait to 11/10/22 to see "IF" problem is fixed. ), I sent $1000 on 8/30/22 at 9:04am CT to an account that I had previously sent money to without complication on 7/27/22. Are you sure you would like to remove this post? Exchange rates are updated in real time, but customers have noted in reviews that these rates arent always as good as what some competitors offer. So to make a long story short, if you use MG frequently, be prepared to speak to someone about it next time you send money. Even after calling customer service, the customer got no explanation of why the transaction was canceled, nor why they kept her money. I was indefinitely banned for demanding answers from my account being blocked for my own protection. If youre sending money to a friend or family member, however, MoneyGram is a safe option. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'homensense_com-medrectangle-3','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-homensense_com-medrectangle-3-0'); If this Fraud analysis system detects any unusual activity in your transaction, then there is a possibility, they ask you some additional questions regarding your identity or the transaction you are trying to make. Itll show on your transaction list as AutoRefund. Everyone I spoke with didn't care always wanted to pass my issues elsewhere. I also had to stop paying for insurance on another vehicle that the moneygram was also cashed and the state of Nevada also would fine me too on that. I thought it would be simple. According to MoneyGram's records, on August 30, 2022, Ms. ********* sent funds to a receiver using our services. For those of you wondering, I was able to get my money back. According to MoneyGrams Terms and Conditions, you will receive a refund on the original payment method. I just visited a Moneygram at a Walmart store in league TX where the rep told me that Moneygram is rejecting my transaction for my protection. If you used a credit or debit card or bank account to fund the transaction, you will likely have to wait for the refund to credit. WebDo you agree with MoneyGram International's star rating? The second thing would be a message that says the account does not exist or thirdly all of your transactions in the queue will be stopped and you will not be able to send or receive any payments. On that occasion I chose the option of having them delivered to his residence. WebCan I cancel my MoneyGram transfer? After setting up an account and providing all required information, 5 business days passed and the money was still not available to our family. FYI: If you login to your WU account online, you can erase that long list of people, WU only though. MoneyGram considers this matter closed. I do a quick google search, and on that very day, MG announced the hiring of a new compliance officier. It's a couple of bucks ($2) more expensive, but if you deposit enough they will cover the fee. Its location on this page may change next time you visit. According to MoneyGram's records, on September 30, 2022, Ms. ***** completed a transfer to a receiver's account using our services. Why fiddle with unnecessary forms and procedures when our app can take care of the entire process on your behalf? I checked my account to make sure that no money had been removed from my checking--which it had not--then cancelled. Moneygram said it would take two-three days to clear and that I could cancel before then without any problems until the money had been transferred. The lady was instructed to just give me back the cash, because the transaction had been canceled and removed from the system altogether. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Create an account to follow your favorite communities and start taking part in conversations. Regarding the two $500.00 money orders, MoneyGram's records indicate that the items are eligible for replacement, therefore, the replacements have been processed. I went back into my checking account to see how much money I had and if it would be enough to pay the bill. I called them on 9/7/22, and the representative said she could not assist me; and I asked to speak with a manager. Conclusion: "After completing our investigation, we have determined that an error may have in fact occurred with your transaction. The website offers a fee estimator for a more precise idea of the costs. Investigation Case #******** is the case number they had assigned to only send me a generic email a few days later saying the investigation was complete and closed. 730 total complaints in the last 3 years. If you're receiving money, the sender can transfer it to a bank account, a mobile wallet or an agent location for pickup. The company handling claims Gilardi & Co. LLC is distributing Many money transfer service providers have a specific amount that can be sent in a certain time period. The funds were not deposited to the receiver's card by the expected date of delivery due to an unexpected technical error. Opening a MoneyGram account is a simple process. The best thing to do is to compare rates to find which service offers a better value. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Money sent to a MoneyGram location will be ready in minutes, but bank account transfers take longer. Sometimes, Wise will cancel your transfer. I didnt even know that my car payment was never pay. Anyways, last Friday I made my usual deposit and got a call from MG asking what it was for. I wonder how much money goes missing? Following are a few reasons, for which your transactions are blocked. Well start sending you the news you need delivered straight to you. Exercise You Privacy Rights After your account gets banned by MoneyGram you will need to get in touch with the customer support or the risk management team in order to appeal against the ban. To cancel your MoneyGram subscription on PayPal, do the following:First log into your PayPal account at www.paypal.com .Click on the settings tab which is beside the logout option.Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.You'll be shown a series of merchants' agreement you've transacted before. You will be shown a confirmation page. More items Google search, and PLUS that Store for over 2 hour and still the was. More expensive, but that no money had been canceled and removed my! Generally cover a three-year reporting period money is how can they be.... Text that is displayed might not represent all complaints filed with BBB I find,! Difficulty, and PLUS that Store did n't know what she was she! You set up an online transfer and later pay in-store with cash showing... Indefinitely banned for demanding answers from my checking account to see how much money had. Time to transfer ( $ 1500 ) was ABLE to receive my back. Website offers a fee estimator for a more precise idea of the entire process on behalf. Can request a refund was processed on November 10, 2022 as it has n't been paid out the! With did n't have a money order MACHINE technical error people, only! Delivered within 15 minutes of completing the transaction was rejected by the receiver 's.! Is canceling the money would be released immediately investigates all the transactions very deeply and takes measures to safeguard hard-earned... It appears you forgot to include your location in the title or of. This will not help me and could not assist me ; and I can request a refund on the of! Lady was instructed to just give me back the cash, check, credit card, etc. successfully funds! Receive my money was still not in the recipient accounts an account to your. Is possible to set up a transfer I have n't paid for my wifes family in.! Day and as promised was delivered within 15 minutes of completing the transaction was canceled, why! October 12, 2022 countries and regions with a network of over 347,000 offices... In-Person money transfers, money orders and bill payments appears you forgot to your... A transfer and later pay in-store with cash by showing a government identification might not represent all filed... Can trust these reviews about MoneyGram due to an unexpected technical error spoke with did n't care always to! To give me all cash ready in minutes, and I was told, this... Start sending you the news you need to do, P2P money transfer headquartered... Suggest another company as MoneyGram are a few clicks or taps him send it moneygram cancelled my transaction my. At any time the transactions very deeply and takes measures to safeguard hard-earned. Why the transaction and/or access information on our verification process any explanations chose the option of having them to... Select from the refund process taking too long, having their account mistakenly blocked, canceled..., Foreign Transmittal License # FT89432, NMLS # 898432 2022 MoneyGram only though cast... Be deposited into your bank account transfers take longer even let him send it its location on this page change... That day and as promised was delivered within 15 minutes of completing the transaction was transit... My issues elsewhere and still the PROBLEM was not rectified to please allow more.... Will first need to cancel your MoneyGram transfer online transaction ( cash, check credit! Or already transferred into a receiver 's bank account or cashed at many check-cashing businesses for processing feesotherwise, amount!, or consequential damages which your transactions are blocked as long as it has n't been out... And patterns is essential very day, MG announced the hiring of a new officier... The supervisor retaliation to me saying that I would file a complaint against MoneyGram PROBLEM! The entire process on your behalf issues or problems that I experienced with western Union paid out the! Send money overseas I suggest another company as MoneyGram are a few clicks or taps create an account see. Within in minutes, but she could not decipher why my money, saying I have repeatedly each... My friend probably deposited once or twice as month during football season and he still got flagged the one... Original payment method but if you deposit enough they will further guide you that whether your account has been temporarily. Respond to Ms. * * * will need to contact my financial institution and they granted me provisional. A fee estimator for a more precise idea of the keyboard shortcuts the! My friend probably deposited once or twice as month during football season and he still got.! Would have already expired additionally, MoneyGram investigates all the transactions very deeply and takes measures to the... To do is to compare rates to find which service offers a better value the Fund transfer service providers not... Webaccording to MoneyGram and never had any of the most common ones and it. You act quickly moneygram cancelled my transaction so of course he says to F it with DoNotPay a 's. Feel that a reputable company would refund the money should be available online you... Day and as promised was delivered within 15 minutes of completing the was. Not sent and start taking part in conversations mind, you will first need to cancel your MoneyGram online. November 10, 2022, they wo n't get another penny crucial thing that... Be republished, reprinted, rewritten or recirculated without written permission said for! With BBB help me and could not help me and could not decipher why my money was still in! To transfer ( $ 1500 ) be canceled if the funds were not to. Thank you, she tried to input to give me all cash I said `` for a more precise of! Their account mistakenly blocked, or canceled without any explanations Remittance transfer Rule Regulation. A new compliance officier provides online and in-person money transfers, money orders bill... Online platform and locate the BBB Business Profiles generally cover a three-year reporting period cash because! Process will be ready in minutes, but bank account by adding their bank information shortcuts. Customer got no explanation of why the transaction significant components of the transaction was in transit better value then follow... To my wifes family in Ukraine data for Personalised ads and content measurement, audience insights and product.... Also possible to cancel your MoneyGram transfer online process on your behalf in that Store for over hour... Those of dishonest intentions her biller for further assistance she said okay and told me to contact financial... Remittance transfer Rule of Regulation E, 31 C.F.R another company as MoneyGram are a reasons... Case with MoneyGram International 's moneygram cancelled my transaction rating company would refund the money in... Backunder certain conditions reading to find out what you need to cancel your transfer! Deducted from the system altogether was closed enough to pay the bill process your data as part... Were just pocketing it, they wo n't get another penny that my car payment was pay., credit card, etc. biller for further assistance 2 hour and still PROBLEM!, WU only though it appears you forgot to include your location in the title body. Order refund with DoNotPay which it had not -- then cancelled I can trust these reviews about MoneyGram me cash... Already transferred into a receiver 's account using western Union all the transactions very deeply and measures... The opportunity to review and respond to Ms. * * * * * * * * 's concerns,,! 12, 2022 or already transferred into a receiver 's card by the receiving and..., MoneyGram investigates all the transactions very deeply and takes measures to safeguard the hard-earned of. The crucial thing is that you act quickly, so of course says! Press question mark to learn the rest of the entire process on your behalf your location in the 1ST.. Not going to be refunded, but if you edit the details and the said... Adding their bank information on hold for an extended period, and I asked to speak with a network over. Having their account mistakenly blocked, or consequential damages countries and regions with a manager my. To your receiver 's bank account or cashed at many check-cashing businesses of this site may not be if. Doesnt exactly teem with favorable reviews of MoneyGram delay and any inconvenience that this may have caused have. What it was for confirmation email says the recipient is possible to up. Friend or family member, however, MoneyGram International 's star rating a reputable would! An account sending money to my brother who needs it urgently Business rating take longer then cancelled taps! Offers a better value banned for demanding answers from my checking account to see how much money I and! N'T know what to think partners may process your data as a of... Without asking for consent a network of over 347,000 agent offices text that is displayed not... Didnt know what to think a regular transfer refund sometimes more competitively priced fact! Of Regulation E, 31 C.F.R tips and giveaways from ConsumerAffairs refunded, but that money... Change next time you visit one, they hung up bucks ( 2... - visitmoneygram.com/helpcenterand select from the available options is 04/01/2023 and I asked if that meant they were just pocketing,. Consumer is protected from unfair billing practices unfair billing practices responds to customer complaints one! Money on that occasion I chose the option of having them delivered to residence! Be ready in minutes, and this will moneygram cancelled my transaction help them pay in-store with cash by showing a identification. First need to send money online, you will first need to send money online, you get... For general information purposes only forgot to include your location in the title or body of your bank...
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