This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Keep the top portion of the label with the tracking number included, as this will be your receipt. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. If you have any other questions, let me know! To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Please allow up to two weeks for the return to be reflected on your account. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. Get the most out of Xfinity from Comcast by signing in to your account. Thank you FairShake for representing the little people screwed over by corporations. After you return your equipment, it will be immediately removed from your account. . Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. You dont have long. Put the equipment being returned into its original box. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. FairShake can help. We have an agreement with them and they will ship it back to us for free for you! You need to make sure you return the right equipment. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. I cant say enough good about this company! This can often be the source of complaints, lost equipment, and. and follow all on-screen instructions for the device you have with your account. But you dont have to let that happen. You nailed it! Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Take your complaint beyond customer service and get a real resolution. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. After you return your equipment, it will be immediately removed from your account. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. If you dont return the equipment you get charged for it. 2023 FairShake. One, you can take it to your local store and drop it off there. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). so that you can confirm you did everything the right way. Select a return option, follow the listed instructions and press Confirm. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Start your claim today. If you need to return or exchange xFi Pods, please see these specific instructions. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Alternatively you can drop it off and use any box you want. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Select Return Details for the device you're returning. I was having problems with the company for months. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Be sure to. Choose a reason for return and press Continue. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). You don't even need an appointment for this! Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Click Print Shipping Label to print the label for your package. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. If you do this make sure you. Please allow up to two weeks for the return to be reflected on your account. If you don't return the equipment you get charged for it. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Best of the Best. Drop off your equipment at any Xfinity Store or Comcast Service Center. Whether you're moving, upgrading devices or canceling a service, we can help! Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Learn more about thelimited warranty for Xfinity xFi Pods. equipment. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. To do so, click on the chat icon located at the top right of this forums page. Second, you can also go to any local UPS store and ask them to send it back to us. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. If this country worked with the sincerity and expertise of FairShake we would be in great shape! It is better to be safe than sorry. Alternatively you can drop it off and use any box you want. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. You dont have to let Comcast Xfinity charge your account for something you didnt do. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. If you don't see your device, simply follow the return options below. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. That you could make it resolved in a few days is wonderful. It's not right what Big Business can get away with if we let them. People need to know someone is out there to help! You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. They are really a light for us in a very hard time. on your receipt with this option so that you know where your equipment is at all times. They got more done in a few weeks than I did in over two years. If you dont return the equipment you get charged for it. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Note: Once the company receives your equipment they will send you a confirmation letter. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. How do I return my equipment back to Xfinity? Is Xfinity wrongly charging you an equipment return fee? Keep the top portion of the label with the tracking number included, as this will be your receipt. Older Pods can't be exchanged for the new model (2nd Generation). Our team at the Xfinity Store will provide you with a receipt confirming your return details. And don't forget to get a receipt from UPS! If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. At FairShake we show you how to avoid them, and what to do if you are charged. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Before you send anything back, be sure to take photos. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Drop off your equipment at any Xfinity Store or Comcast Service Center. Click Print Shipping Label to print the label for your package. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. This way is going to keep you from even needing a return label. There are two ways to do that actually. Here's the detailed steps to direct message us: Click "Sign In" if necessary. If you need to return or exchange Xfinity Cameras, please see these instructions. to return your equipment, so you have to act fast. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Customers have learned the hard . If you do this make sure you get a receipt so that you can confirm you did everything the right way. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. It is better to be safe than sorry. Put the equipment being returned into its original box, and place . I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! 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