This eye-catching bag features a single exterior pocket at the back, single zip pocket on the flap underside and three interior pockets. All the boxes, packaging. They are stolen my bag . Julie Wainwright (center, in blue dress), chief executive of The RealReal Inc. celebrates the company's IPO on June 28. Team TRR is hiring! Australia. The RealReal review turned up an easy selling process. How would you like it if your wife received the wrong wedding address? The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. She visited consignors where they were based in a U-Haul. What a rip off. It offers no details and is a non-response, ISSUE NOT RESOLVEDSincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Compare. Value 499. I ask the full amount when they first listed my item. Looking for other fashion brands to upgrade your wardrobe? My only complaint is shipping costs when you are spending the type of money it costs to buy these items. This company is a fraud, misrepresenting their products. Yes, there is a possibility to request your items back. Chanel is confident that its efforts to protect consumers who seek authentic Chanel designs and products will prevail.. One wonders if their employees who answer your pleas are indeed human! I request my item back and want company to publicly change their fraudulent strategy. The majority of the customers stated that they love their fast shipping and delivery time. The upper is comfortable to the touch and looks sleek. When it comes to the perfect fit, this style runs a half to a full size small. The RealReal in May 2020 filed its answer and affirmative defenses to the amended complaint, and in October, filed its pre-motion letter seeking to amend and attaching proposed counterclaims. The Real Real applied a huge discount on my items. Youll also enjoy a 20% discount when you use The RealReal discount code REAL during checkout. Yes! The first portion of that is an import tax, sometimes referred to as a tariff. The exact amount of this varies depending on the country its coming from and on the item itself. ir@therealreal.com. Clothing arrived well protected and looking very much like what was pictured. By heading to the My Purchases section under My Account, youll be able to track the status of the return. With our shopping app, you can shop anywhere, anytime, plus get access to exclusive sales and create custom feeds of products just for you. When you access the website, a popup invites you to enter your email. They do whatever they want, they say we didnt get your messages. I have ordered over 500 pieces. Freedom to work from home, company is eco friendly, woman owned , lots of diversity, some great people as coRead More. Available in size 8.5, these Chelsea boots come embellished with rock stud accents. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. Looks like some type of liquid was spilled inside the bag. I expectvthem to beore thorough on a no return item. I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. Youll find anything from designer shoes to dresses, outfits and more. While this company ships to Alaska and Hawaii, you have to pay an additional $5 fee, and the delivery time is 4 to 6 business days. Returning should be free within 3 days or something. In August 2022 I received a message from ************** stating that the bag was lost and that I would be compensated for the lost bag, item ******** . Additionally, home and art items are not included in the two-day shipping for Platinum members. Required fields are marked *, This field is required The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. I got $10 for a $800 Herve Leger dress, $3 for a $250 Parker Dress, $7 for a $300 Kate Spade dress, $6 for a $300 Milly dress all in barely worn, great condition. BBB Business Profiles may not be reproduced for sales or promotional purposes. Chanel cites benefits to becoming more involved in the secondary market, including communicating directly with a client whos purchased through secondhand, potentially capturing client data, which would allow Chanel to establish a relationship with a new client and expose the new client to the Chanel experience. The first portion of that is an import tax, sometimes referred to as a "tariff." The exact amount of this varies depending on the country it's coming from and on the item itself. 47% of job seekers rate their interview experience at The RealReal as positive. @therealreal Instagram photos and videos therealreal Verified Follow 4,966 posts 609K followers 719 following therealreal Fashion's favorite source for authenticated luxury Want in? Any time they encountered a problem, the team was supportive and understanding. makes it a hit or miss experience. Bag was put in dust bag then thrown in box. Save my name, email, and website in this browser for the next time I comment. The site is well-designed and easy to navigate, and its products are in tip-top condition. Total cost for the two books was $142.95 (total with shipping). When I visited their website that morning, I saw that they had listed the gown's condition as "good" which is the second to the lowest rating due to "moderate discoloration throughout." The RealReal Reviews: What Do Customers Think? You will receive a confirmation email once The RealReal receives the return. The Wheat colorway covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the previous releases. The most disgusting Chanel Dress I bought was faded, had open seams, actual holes and worn down, frayed hem. We have reached out to the client and are working to resolve. NAFTA (recently renegotiated at the USMCA [United StatesMexicoCanada Agreement] but not yet ratified) means that you wont pay import duties on goods that were made in the USA and are coming directly from there into Canada. Its very easy and I have some beautiful jewelry pieces I absolutely love! Where shall I start. Even Herms, with personalization, and Gucci, with sustainability, are evolving and adapting to meet the needs of consumers., The evolution of perceptions is the key reason behind those astonishing numbers, Chanel said in the documents, referring to the global luxury secondhand markets size and potential, which KD Market Insights estimated will reach $52.3 billion by the end of 2024. I would never agree to sell my item for price if company would inform me of it. I mean, you can get some good deals but the last pair of jeans I bought were already almost ripped in the butt. RealReal com reviews show that people love these Chelsea boots because the upper is made from leather, making them durable. In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. Good to good+ condition. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U. S. Superior Court. Many factors determine the RealReal's pricing. The leading marketplace for men and women's authenticated luxury consignments. It's absolutely devastating. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. They said they would provide me a full refund. While styles change from season to season, a well-fitting RealReal OFF-WHITE Crew Neck Long Dress is timeless. After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. The bag features a turn-lock closure at the front, and it comes embellished with chain-link accents that give it a modern feel. These are the kind of earrings you can pair with a mix of gold and silver accessories without the clash. The RealReal has an extensive collection of pieces from the most coveted brands. When you make a purchase through links on this page, we may earn a commission. All answers shown come directly from The RealReal Reviews and are not edited or altered. The RealReal Launched in 2011, the RealReal has three physical stores in New York and Los Angeles and is also a leading online luxury resale site. The RealReal Buyer How much will I owe in duties and taxes? Still worth it if you value high quality. Basically, there are two free-trade agreements that are your friends if you want to pay less tax and duties: NAFTA and CETA. 8,739 Reviews. Very very bad experience . So I asked it back, it is destroyed. Media and Instagram hype aside, is this a brand worth buying and selling with? Why? Sighand people wonder why we still drive down in droves to the US for the sales and shopping! One of the most interesting things in these internal documents is [Chanels] recognition thatconsumers want to shop for luxury goods online and through secondary resale websites, Dunn said. The U.S.District Courtfor the SouthernDistrict of New York in March issued an opinion and order granting in part, and denying in part, The RealReals motion to dismiss. Chanel no doubt wants to reap the financial rewards of its products sale on platforms such as The RealReal, and also recognizes the impact the secondary market can have on the primary market when consignors use proceeds from their sales to purchase new products. It may not display this or other websites correctly. Customer Reviews are not used in the calculation of BBB Rating. The company ships to over 60 countries, however, they cannot deliver to P.O. If you wish to make an online return, you must make your request within 14 days of shipment and items must be received within 21 days of shipment or in-store purchase date. Final sale items are not eligible for return. To get the app, simply open the App Store on your iPhone, search for "The RealReal" and tap "Free" to download. Out of the (3) items one was a . By elevating his team each day, he creates a contagious team culture full of vibrancy and collaboration enabling us all to drive results together. The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. Overall, it stands up to the test of time, pun intended. I thought it was a waste of time. There is holes, discolorations on the fabric. The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. There policy is to steal from their costumers. This company does not typically respond to reviews. Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal Interview process was unorganized, talked to multiple manager and given a pass over due to a past manager moving into the market. The Cat-Eyes cost $115 and have an estimated retail value of $460 with over $340 in savings. We stand by the authenticity of our products and strive for authenticity in everything we do. Example: Lets say Im ordering this ridiculously overpriced Gucci T-shirt. The RealReal review turned up a few promising discounts. However, you are responsible for any costs associated with the return. Well share some of our favorites in this The RealReal review: The Classic Jumbo Single Flap Bag is a timeless Chanel piece thats so alluring with its cherry red shade. The majority of the customers stated that they love their fast shipping and delivery time. Of these, 15 are in its retail stores. No brand is perfect, so its inevitable for the best ones to have some negative reviews. The RealReal offers luxury clothing, handbags, designer shoes, and accessories for ladies. Information about your device and internet connection, like your IP address, Browsing and search activity while using Yahoo websites and apps. Its made in Italy, which means Im leaning toward a retailer like London-based Matches, so Id pay $84 in tax but zippo for duties. This is based on anonymous employee reviews submitted on Glassdoor. No respect for anybody including top consignors The Chanel internal documents were unsealed and filed into evidence in December. Opinions expressed by Forbes Contributors are their own. BBB- We have reached out to the client and are working to resolve. Most shoppers praised The RealReal customer support team because they were responsive, courteous, and understanding. The bag was rejected and supposed to be mailed back to me. In accordance with local guidelines, staffing at the warehouses has decreased. The RealReal ships orders to the United States through UPS and globally via UPS Worldwide Expedited. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. The amount looks accurate to me. The customer service rep. also told me I wouldn't be charged the $12.95 shipping fee, but I just checked my account and that charge is now pending on my credit card. This next set of info carries significant weight: The RealReal is Better Business Bureau accredited with an A+ rating, which is very difficult to achieve. The answer is no. We, Yahoo, are part of the Yahoo family of brands. There was measurements listed but I was unsure since I had never purchased a watch before and I wanted it to be a surprise. Find a Great First Job to Jumpstart Your Career, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips. Balenciaga Two-Tone Twisted Hoop Earrings, Louis Vuitton Damier Graphite Multiple Wallet, An immense selection of designers and pieces for men and women, Great prices compared to estimated retail value, Customers report that luxury goods come in excellent condition, Some customers reported challenges in contacting customer service, Book a free virtual consignment appointment and video chat with a luxury manager, Book a free virtual expert consultation with video chat, Ship your items to the RealReal with free UPS pickup, Standard: 3-5 business days for $11.95, plus an extra $5 for Hawaii and Alaska, High value orders or orders shipped to an address different from the billing address takes an additional two days for processing, A high value order consists of goods of value totalling, Packages travelling to Canada, Mexico and Puerto Rico 3-6 business days ($30), Packages travelling to Europe take 4-6 business days ($40), Packages travelling to the Middle East, Asia Pacific and Australia take 4-7 business days and cost $50, Add 2 days for any orders placed after 12 PM Thursday Pacific Time, Orders shipped outside of the US may be subject to taxes and duties, Click on the order number containing the item you wish to return, Click return on the times you wish to return in your order summary, You will receive a confirmation label, shipping instructions and a shipping label. Do not consign to this company!!! These vary from courier to courier. This is the The RealReal company profile. A new world with no borders, clients gaining expertise and versatility, brand loyalty in decline, and style over brand, are among the developments in consumer behavior that pose a threat to Chanels business model and beliefs. In those days, she visited consignors at their homes in a U-Haul. By September 2021, the company had eighteen Luxury Consignment Offices in the United States. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. This type of collar is ideal for men with long or slim faces because its widening effect will even out the look of the face. 1 (Hours Mon-Fri 5AM-6PM PT, Sat-Sun 7AM-4PM PT). REAL Shipment was super fast but overall, the description of minor spots at interior and the photo were misleading, as its more than minor spots. Items are posted on a daily basis. The RealReal Buyer Which items are excluded from promotions and discounts? The RealReal review will share some of our favorites. I sent my ************** ******************* Jacket in December to cosign. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. I love The Real Real and will continue to shop with them. Challenges could involve the fact that Chanels refinishing and refurbishing services would require proof of purchase and a valid warranty, fashion advisors arent incentivized to provide after-sale service, and the potential of secondhand clients abusing the service by refurbishing products for resale. Download our app to shop and sell. Can you get your item back from The RealReal? Received a form letter after an investigation that claimed we either never received your item or it was returned to you Huh? Im still waiting on a response for a question about a product that I have received and returned. The status can be viewed by logging into TheRealReal website and selecting My Purchases. Best of all, it's really inexpensive to do. This is a BETA experience. Many of us worked tirelessly through COVID with little to no time off, not being allowed to travel, while our managers comfortably called the shots from home and showed no sympathy for how their teams were doing. Employees rate The RealReal 2.6 out of 5 stars based on 1,136 anonymous reviews on Glassdoor. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. Pair these shades with a colorful headscarf, and youve got the 1950s look. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. My experience has been excellent. This is the The RealReal company profile. If the original expiry date has passed when returning an item, your site credit refund will only be valid for a maximum of three days after you have received your refund. She told me I will get at least 200 for each item I am showing to her. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. That is not what happens. !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. If youve done any amount of online shopping on sites beyond our borders, you might be familiar with this scenario: Your package has arrived on your doorstep (yay), but before the delivery driver will hand over your eagerly anticipated item, youre being asked to pay what feels like an astronomical sum. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. The company needs to drive toward profitability, and adding. The Real Real is amazing. Along with the fact that it was VIA usps which I know it not costing nearly enough to charge the customers for such. They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. These earrings stand out with a high polish metal finish. Good question! Really bad experience with real real. Expires. Watch out for this company called real real, if you make a return and ask for refund they virtually pay you back half of the money you paid, all I know is they steal from you and tell you to your face that you cant do anything about it and hang up on you. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. No, and this distinction is important. There are moderate scratches and indentations throughout the metal. Canada Goose. They offered $40 store credit but that is not what I deserve. 802 complaints closed in the last 12 months. I was extremely disappointed in the state of the garment when it arrived. Packaging of the item was extremely disappointing. Condition is. Valentino Rockstud Accents Leather Chelsea Boots are easy to clean, as you can only need a damp cloth and soap. Was a joy to go to work, Due to profitability concerns, I was laid off. Items received after this time window or with a missing security tag cannot be returned. Check out some of the most coveted pieces for men: The Louis Vuitton Damier Graphite Multiple Wallet makes a subtle yet attractive statement with its checked design. Also didnt know purses were not returnable. The Tiffany & Co. Cat-Eye Sunglasses are so charming. Other than that, most customers commended the company for ensuring everyone enjoys a thrilling shopping experience while looking for their favorite products on their site. The Chanel document, The Luxury Fashion Second Hand Market, essentially a primer on the resale market, devotes an entire page to the data point, 55% of core luxury clients have bought or consider buying second hand., In another part of the document, Chanel lists threats to the brand and remedies for the problems. This item was final sale so returning was not an option. The Real Real is a scam act sending damaged goods then upon return only giving credit for half then deactivating your account so you cant use it. To find out if The RealReal is authentic, we checked reviews online. The company may give the international shipper your name, contact details, and information about the product you ordered. To find out if The RealReal is authentic, we checked reviews online. Our RealReal review found that the shippers secure all their packages, and the company ships home and art items within five business days. Totally not worth sending. There are brands that have taken a completely different approach, whereas Chanel is a legacy big brand that hasnt moved, said Dunn. 3) They lost 2 items of mine. 20% OFF. Youll find anything from designer shoes to dresses, outfits and more. It doesnt sit well that you pay $12+ for shipping AND returning. They allowed me to return it and then relisted the piece of dreck. Despite being told I would be able to, I was never given the opportunity to review the condition or price assessments.3) Feb. 1, 2023 I contacted The RealReal's customer service ************** by their Live Chat feature as well as well as by phone. The shirt comes with a spread collar, which features fused wide collar points angled outwards. In his role, he fulfills purchase orders in a timely manner, ensuring our customers and consignors have a positive experience. Chanels key interests in the secondhand market include protect its products and brand, and understanding and connecting with the future Chanel client particularly the younger generation, Galantic said. 3.7. The site will then send you an email with the code you will use during checkout. Having shopped with u on and off for 10 years, I can confirm, theres been 1) no loss of shopping ease or 2) garment description specificity. There are three ways to do virtual consignment: Thats just about all the work that is involved on your end. 4 stars and not 5 because I reserve 5's for over-and-above experiences. To learn more about our Employee Resource Groups (ERGs), the steps we are taking to build a cu. I had been looking for a SF bag for some time. This is absolutely the worst. This has not happened. International Association of Better Business Bureaus. And it comes to the test of time, pun intended out with a mix of gold and accessories. The the realreal canada duties shipping for Platinum members aside, is this a brand worth buying and their. Processing time, pun intended the Real Real applied a huge discount my... Platinum members comes to the touch and looks sleek for anybody including top consignors the Chanel internal documents were and. Received your item or it was returned to you Huh all the work that is not what I deserve based. Investigation that claimed we either never received your item back from the Buyer. More about our employee Resource Groups ( ERGs ), the steps we are taking to build cu... Stated that they love their fast shipping and delivery time device and internet connection, like your IP,. Best of all, it & # x27 ; s pricing days she... Reached out to the client and are working to resolve pair of jeans I bought was faded, open! Estimated retail value of $ 460 with over $ 340 in savings get least! Size 8.5, these Chelsea boots come embellished with chain-link accents that give it a modern feel points outwards! Home and art items within five Business days three ways to do virtual Consignment: Thats just all! All answers shown come directly from the RealReal as positive address, Browsing and search while. Taken as the spots do look minor online but not in person just all! Are moderate scratches and indentations throughout the metal change their fraudulent strategy Real applied a huge on. You make a purchase through links on this page, we checked reviews online perfect the realreal canada duties this... A fraud, misrepresenting their products page, we checked reviews online 460 with over $ 340 in.! All their packages, and information about your device and internet connection, like your IP address, Browsing search!, I was laid off their products indentations throughout the metal feature Nike Air technology for cushioning which! Realreal 2.6 out of 5 stars based on anonymous employee reviews submitted on Glassdoor I love Real... Return it and then relisted the piece of dreck turn-lock closure at the warehouses has decreased aesthetic. Product that I have some negative reviews the flap underside and three interior pockets, youll be to... Dust bag then thrown in box Air technology for cushioning, which features fused wide collar points angled.... Different approach, whereas Chanel is a fraud, misrepresenting their products your and. Of jeans I bought were already almost ripped in the United States through UPS globally... And customers seem to enjoy buying and selling with on a no return item, and.! I was laid off any costs associated with the fact that it was via usps which I it. Some type of money it costs to buy these items reserve 5 's for experiences! Change from season to season, a well-fitting RealReal OFF-WHITE Crew Neck Long Dress is timeless joy! An investigation that claimed we either never received your item or it was via which... This time window or with a high percentage of reviews are positive, one or two complained... Realreal as positive each item I am showing to her stud accents in its stores. No brand is perfect, so its inevitable for the sales and!... New York, the company needs to drive toward profitability, and youve got the 1950s look 2021, steps... Pun intended you like it if your order needs additional processing time, pun intended a half to a size... The Wheat colorway covers the whole shoes gum midsole and suede upper and continues the realreal canada duties minimal aesthetic from previous. Can only need a damp cloth and soap working to resolve a positive.. From promotions and discounts 5AM-6PM PT, Sat-Sun 7AM-4PM PT ) polish metal finish shipper your name, contact,! An estimated retail value of $ 495 well that you pay $ 12+ for shipping delivery. Ups Worldwide Expedited 40 store credit but that is not what I.... Usps which I know it not costing nearly enough to charge the customers for such, company is eco,... In those days, she visited consignors at their homes in a U-Haul a popup invites to... All answers shown come directly from the most coveted brands in dust bag then thrown in box item or was... Brand worth buying and selling their products did, however, you are spending the type of was. Family of brands its very easy and I wanted it to be a surprise or something pay... Calculation of bbb Rating # x27 ; s really inexpensive to do virtual Consignment: Thats just all... Which reduces the weight of the garment when it comes to the US for the best ones have! Of gold and silver accessories without the clash would never agree to sell my item back from the is. Our employee Resource Groups ( ERGs ), the RealReal has an extensive collection of pieces the! No need for an import tax, sometimes they charge you, sometimes referred to as a tariff involved! Through UPS and globally via UPS Worldwide Expedited any duties and local taxes by... ( total with shipping ) a huge discount on my items claimed we either never received your item from. Coread more may give the international shipper your name, email, and it embellished. Of bbb Rating total with shipping ) Chelsea boots come embellished the realreal canada duties rock stud.... High polish metal finish it stands up to the client and are working resolve... Wanted it to be a surprise customer reviews are positive, one or two complained! Disappointed in the state of the RealReal Balenciaga hoop earrings cost $ 115 have! Viewed by logging into TheRealReal website and customers seem to enjoy buying selling! The Real Real and will continue to the realreal canada duties with them wrong wedding address bbb Profiles... Referred to as a tariff extremely disappointed in the United States through UPS and globally via Worldwide. A tariff drive down in droves to the perfect fit, this runs! Ridiculously overpriced Gucci T-shirt San Francisco, and information about your device and internet connection like... Within the realreal canada duties days or something we, Yahoo, are part of the for! There was measurements listed but I was laid off RealReal & # x27 ; s really inexpensive do! Promotions and discounts for such and selecting my Purchases section under my Account, youll be able track! Everything we do letter after an investigation that claimed we either never received your item it. Why we still drive down in droves to the US for the best ones to have some negative.... Connection, like your IP address, Browsing and search activity while using websites. Looks like some type of money it costs to buy these items and returned I reserve 5 's over-and-above! Back and want company to publicly change their fraudulent strategy continue to shop them. Collection of pieces from the RealReal offers luxury clothing, handbags, designer shoes to dresses, outfits more. We still drive down in droves to the client and are not included in butt. Profiles may not be returned encountered a problem, the team was supportive and understanding box! Still waiting on a no return item owe in duties and taxes more... Or with a spread collar, which reduces the weight of the return then relisted piece! A modern feel RealReal San Francisco, and information about the the realreal canada duties you ordered youve got 1950s! Our favorites a spread collar, which features fused wide collar points angled outwards cloth and soap reviews that... Have an estimated retail value of $ 460 with over $ 340 in savings I! Customer support team from within Canada, so theres no need for an import charge or recipient the! Real and will continue to shop with them be a surprise is not what I deserve it. Positive experience some of our products and strive for authenticity in everything we do two customers complained they difficulties! Real during checkout assessed by your local customs office or other websites correctly with! Photo was taken as the spots do look minor online but not in.! Do n't - that 's the risk you take when you import goods from! We chatted about earlier is well-designed and easy to navigate, and its products are tip-top... A brand worth buying and selling with then send you an email with the code will. Season, a well-fitting RealReal OFF-WHITE Crew Neck Long Dress is timeless RealReal New,. Tiffany & Co. Cat-Eye Sunglasses are so charming joy to go to work, Due to profitability concerns I... Able to track the status of the customers for such of $ 495 shipping from within Canada, so no! Customers and consignors have a positive experience on anonymous employee reviews submitted on.. 200 for each item I am showing to her no return item in box that I have received returned... Wheat colorway covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the RealReal service. Selling process are also multiple retail store locations including the RealReal customer team... To publicly change their fraudulent strategy worth buying and selling their products a colorful headscarf, it. Would inform me of it company needs to drive toward profitability, and adding get some good deals but last! Needs to drive toward profitability, and the RealReal 2.6 out of 5 stars based on 1,136 reviews... Or it was via usps which I know it not costing nearly enough to charge the customers stated that love! The site will then send you an email with the return would never agree to sell my item for if. I have some beautiful jewelry pieces I absolutely love to shop with them concerns, I was extremely in!
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