Your current session will end shortly due to a period of inactivity. We are also contacting policyholders where we are uncertain that the address details provided to us are correct, so as to be able to send outcheques. We are also contacting policyholders where we are uncertain that the address details provided to us are correct, so as to be able to send out. Please be aware that our Live Chat is only available Monday to Friday between 8:30am and 8.00pm, Saturday 9:00am till 5pm and Sunday 10:00am till 4:00pm. This might have been a change of vehicle, address, job, or vehicle modifications and may have incurred a charge from MCE when it was done. Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comThank you,Oliver. Compare providers with QuoteZone.co.uk, Full range of classic car quotes practical for all types of driver and use, Extra protection if your car is stolen or written off, Wide range of policies and benefits for motorhome and RV owners, Get taxi insurance. Even after insurance cancellation (on their behalf) I receive a refund for 6 months in form of a cheque. FSCS has now sent an email to all policyholders to explain the process and advise on what happens next. FSCS and the Joint Administrators will keep policyholders up to dateat each stage,most likely by email. MCE Insurance Ltd is authorised and regulated by the Financial Conduct Authority (FCA), under firm reference number 307832. Visit www.modot.org/mcs for details. If you are a Business Customer, call 1-800-444-2222. For urgent follow-ups please email. There are still many cheques that we posted that havent been paid in. You may wish to contact your broker MCE UK on, to arrange alternative cover. Hi James, Thank you for taking your time to leave us a review. You dont need to contact us as we will contact you if we need anything. This is calculated by the administrator when your policy cover ceases. Depending on their circumstances, this can change the cost of your insurance. If you're due a return of premium, and are eligible under our rules, you'll receive a payment from FSCS. AARP and its affiliates are not insurers. Roll the cursor over the end user account and click the edit icon. Years of issues free with my motorcycle insurance with this company. FSCS declared the firm in default on 19 November 2021 and is stepping in to protect the majority of policies MICL sold to individuals and small businesses in the UK. We'll use this to start makingreturn of premium payments to these policyholders over the next few days. Always been happy with MCE until this year when premium hiked by over 50%. Find great deals on young drivers car insurance with QuoteZone.co.uk, Get Courier insurance. We need your email address so you can get your documents and use MCEs policy portal. At MCE Insurance, we are proud to be an independently owned motorcycle insurance provider and we operate out of a state-of-the-art call centre in Rushden, Northamptonshire. You can find more information on FSCS protection rules and limits on our website. 50 Year Mortgages: A Gamechanger for First-Time Buyers or Gimmick? When the unthinkable happens, we're there for you! Write to Customer Service, MCE Insurance, Sapphire House, Crown Way, Rushden, Northamptonshire, NN10 6FB. Entrepreneurs Relief: What is Business Asset Disposal Relief? The severity of an offence will also dictate how much your price is impacted. 7. For claims relating to return of premium, the level of our protection is 90%. If you're in this category, you will have received an email explaining the process. You can see the full details in this copy of the email letter (pdf 0.2MB). Select or unselect any additional functions for this user. Since our last update, we have now posted 4,000 more return of premium cheques to car and van policy holders. Many thanks Steve, Hi Stephen,Thank you for leaving us a positive review, we will pass on the positive feedback to Melissa. We cant provide cover if you dont have an email address. Ultimately, insurers use claims history as one of many factors to assess risk and set premiums. All ongoing claims against insurance policies issued by MCE Insurance Ltd are being transferred to be handled by the Joint Administrators and their appointed agents replacing MCE UK from this date. For example, if they have a clean riding record, that could mean a discount for you. Just ask! Thank you. . Needed to check the no claims discount on my lapsed policy so I could get a renewal. If you're not sure please contact returnofpremium@gr123.gi. Crypto assets - wild west finance or a force for good? If youre unsure, please contact your broker MCE UK. Do you still want to close this window? We're asking for ID and proof of bank account details to ensure we pay compensation to the correct person. *51% of consumers could save 333.50 on their Car Insurance. This group will also have received an email from FSCS this week with more information about the return of premium process. Your return of premium payment will be with you as soon as possible. Check our FAQs or Disclaim FAQs first to see if the answer to your question is there. An MCE policy is designed to give you peace of mind by including these features and benefits as standard. Click here for information to resolve User ID and Password issues. Your online account gives you secure access to your insurance policies anytime, anywhere. Here at MCE, we understand that your time is valuable, so we've made renewals simple. Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comThank you, Oliver. Were waiting for data to come through so that we can post out the next batch of cheques, and were working closely with the Joint Administrators and MCE UK to make this happen as soon as possible. Note that if youve cancelled your policy since November 5th 2021 this may not apply. 28 May 2023, Last accounts made up to We are sorry to hear that our new product subscribe and ride is not suitable for you. Many thanks, Oliver. So, if you move to a new area, your insurance premium could go up or down depending on the risk presented by your new neighbours. Please call us when you need us. If you have submitted/do submit a chargeback request please notify FSCS at. is a question for MCE UK and the Administrators - we cannot give assurances about it. Bunch of money grabbing #####.Had a 12 month policy with them, canceled it at six months and they said I had no money being refunded. page. We are issuing cheques with the data provided to us by MCE and the joint administrators. That's why we always encourage our customers to tell us about any changes in their circumstances. Motorbike and scooter policies that weredisclaimed/ended on 31 January 2022 FSCS is emailing all customers (it will arrive from enquiries@fscs.org.uk) with details of what has happened, what it means and where you can go for further information as we try and support you as much as possible. nder the terms that customers accept payment of compensation from FSCS, customers may be liable to return to FSCS any compensation received by the customer from another source in respect of the same loss. To do this, we need to hold and process your data. To further support you through this process, in addition to the information on this page, please note we have also added more information on the Q&A section (click the Q&A tab/drop-down menu above). On 19 November 2021, the company was placed into administration, being no longer able to pay claims. What if we told you that where you live can have a big impact on the cost of your insurance? Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comTake care, Oliver. that an eligible customer has submitted a chargeback request to their bank or credit card provider, FSCS will consider whether eligible customers are due any further return of premium compensation under our rules. I have been able to locate your policy and I have emailed you in relation to the cancellation fees. As soon as were able, well send return of premium cheques. great insurance brokers. 1. Online chat answered all my questions and emailed me confirmation before we'd finished the conversation. MCE believe that your obsession shouldn't leave you out of pocket and our multi-bike policy makes it easy for you to group together all your machines onto one policy, saving money and time. Since our last update, we have posted out return of premium cheques with a total value of over 2m. This site also contains useful information on insurance cover: www.moneyhelper.org.uk/en/everyday-money/insurance. We use cookies to improve your browsing experience and understand how you use our site. Across all policyholders, we have now paid out return of premium compensation with a value of 15.7m. Card Declined: Why Has My Card Been Declined? We will continue to update this page with the latest developments. From Monday 21 March 2022 all indemnity claims (claims against policies) handling will transfer to new agents. I've never had a problem with them and when I do need to contact them it's normally shift and easy and usually helpful. If you are eligible,you will receive a cheque from FSCS,or we will contact you for more information as close to the policy cease date as possible. As someone else commented, they are about to loose a lot of custom, sort it out MCE !!!! It's always nice to know you're on the right track. 2. We will contact you directly by email if this applies, you do not need to contact us. All insurers will ask for your claims history this includes any previous incidents, accidents or claims. The conversation via the chat was seamless, the agent understood my problem, escalated it and resolved it for me there and then. Weve also now paid more than 3.16m in compensation on claims against policies (indemnity claims). The number provided must start 07 and be a valid UK mobile phone number. #13 Celebrating Black History Month: meaningful action for lasting change. We are committed to ensuring that your privacy and any personal information you provide are protected. Hi, I had the best customer chat service possible.Melissa was very swift and solidly professional throughout,what I thought would be difficult was cleared up in no time. Since our last update weve sent out 576 more return of premium cheques. What are my rights when I buy a used car? My premium increased by 50 % in spite of an extra years no claims. In compensation on claims against policies ) handling will transfer to new agents policy cover ceases to dateat stage., to arrange alternative cover value of over 2m 're in this copy of the email (! Black history Month: meaningful action for lasting change relation to the cancellation fees information you provide protected. Until this year when premium hiked by over 50 % in spite an. We can not give assurances about it of premium, the agent understood my problem escalated... 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