Problems in the last 24 hours in Menlo Park, California. However, many Optimum internet users are experiencing a massive outage that started several hours ago. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. All rights reserved. 2023 CSC Holdings, LLC. Santa Rosa. This isn't a complete list. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. You can call the Optimum Customer Care department at 1-888-705-7171. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Furthermore, the issue is also reflected on the Down Detector platform: During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Murphysboro. My 70+ year old mother has been a loyal @optimum customer forever. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Is there an outage or Optimum Internet is slow? @OptimumHelp You aren't here to help. ^Whitney (Source). 2010-2023 CableTV. Source. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. More specifically, they are unable to login using their credentials. It is common for some problems to be reported throughout the day. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 5 days without internet and the issue is still NOT resolved. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Leave a message in the comments section! Please try again later. All rights reserved. Unplug your router (don't just press the power button). It also includes power to our network . Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Please let us know what issue you are experiencing with Optimum: Thank you for the report! 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Could anything be blocking internet signals? To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Plug your equipment back into the power source. 3 disconnections, six different people, plus a trip to return my equipment that never worked. All services not available in all areas. Sign In. Curious what other providers are in your area? My 70+ year old mother has been a loyal @optimum customer forever. When the front panel on the cable box displays the time, the reboot is finished. Did you know you can be compensated for losses if your internet goes out? This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. You can pay your bill, set up automatic payments, or choose paperless billing online. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. You don't have to spend hours trying to solve the issue. It is not you, it is me. Try visiting the following official links: Hello Marc! iPhone v. Android: Which Is Best For You? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. ^Whitney, Hello! Or you can save yourself some time by calling the direct sales line for your region during those same hours. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Hello, business owner! Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. Sorry everyone :(. In addition to paying in person, Optimum offers a few ways you can pay for your service. We appreciate your patience as we work to get your service restored. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Frustrations? At the moment, we haven't detected any problems at Optimum. Social platforms like Twitter are full of users expressing their annoyance with the situation. Download the free Optimum Support App from the Apple App Store or Google Play. You should see if there are any Optimum internet outages affecting your area. Optimum.net is compatible with a wide range of browsers. Make sure your devices are charged and have your, 2. @OptimumHelp You aren't here to help. @optimum let's break up. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Check optimum.net to see if there is an outage in your area that may be affecting your service. 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Useful comments include a description of the problem, city and postal code. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Having problems? @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. We can't get your messages right now. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. . Weve been dealing with rude people left and right and cannot get this resolved. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? I was without internet & phone for 7 days. Information about your use of this site is shared with Google. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Optimum equipment. Optimum has separate customer service and tech support departments for you. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Head here. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Main Menu Back. 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Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. compensated for losses if your internet goes out? However, they didnt provide any ETA for the fix. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. On my way to MWC in Barcelona. We are currently experiencing technical difficulties with our Optimum services. Having problems? If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. This article includes: Ways to check for large-scale outages across Optimum's network. 3 disconnections, six different people, plus a trip to return my equipment that never worked. You did everything to make her day miserable. Click them to call Optimum now (assuming its not after 6:00 p.m.). 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. The menu offers prompts in both English and Spanish. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Find out what is going on. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Problems in the last 24 hours in East Bank, West Virginia. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? We are always here to help! 3. @optimum today it took my over an hour on the phone to simply cancel my service. Howie Levit 10 months ago. Criterion Digital 2023. Indicate when the Optimum outage started and how long it lasted. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Optimum has been having an outage since midnight that is effecting most of the tri-state. You must have JavaScript enabled to use this form. To the surprise of many, the outage was not a common . Today they made her cry and this weekend we cut the cord! 0. They wont require you to sign a contract. By signing up, you agree to our Terms of Use and Privacy Policy. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. She moved in Nov and since then Optimum has never worked properly. New updates are being added at the bottom of this story. Ways to check for large-scale outages across Optimum's network. @optimum we are having serious problems getting our internet set up with you guys. An outage is declared when the number of reports exceeds the baseline, represented by the red line. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Share them here. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. All rights reserved. However, it could also be a random problem on your side. Frustrations? This includes their Altice Gateway device, plus Optimum Wi-Fi service. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Is your internet out? Switching to @fuboTV this weekend. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Also don't post any of your personal information. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Source. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Facebook - Optimum The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Please help! You can rest assured knowing we'll make the best case for you. Select your internet provider and enter your account number. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Use a third-party "status checker" website likeDowndetector orOutage.Report. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. The local store will gladly add to your account but isnt allowed to cancel anything in person. There are usually signs that help you figure out what's going on. Are you experiencing issues or an outage? S.E. Switching to @fuboTV this weekend. We will debit If so, please DM the full name and address associated with the account. Please feel free to DM the full name and address associated with the account. 2,000. Problems in the last 24 hours in Vista, California. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. ^Mark In the last three months, how would you rate Optimum? ~5mbps upload, I'm just simply not getting the service I'm paying for. ^Whitney, Hello! 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). . We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Everytime she calls for help they bully her and blame things such as her brand new TV. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Switching to @fuboTV this weekend. The most recent Optimum outage reports came from the following cities: It never hurts to plan ahead for a customer service call. Share them here. Source. Twitter: @OptimumHelp While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. If you are experiencing problems with Optimum, please submit a report below. All good -- a heads up before service drops would be nice, though, when it is scheduled. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. I am terribly sorry to hear that you are without service at this time. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Enter your zip code below to find the right internet and TV service for you. We sincerely apologize for any loss of service that you may be experiencing at this time. @optimum let's break up. If it's just one phone, then you'll need to narrow things down further. At the moment, we haven't detected any problems at . We will debit Twitter: @jean_ERdC. Optimum.net is compatible with a wide range of browsers. Or return equipment to a live person? Report a Problem. 1. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Go to the Outage Refunds product on DoNotPay. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. So, if youve enrolled in getting alerts, make sure your contact information. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Our lines, which hang on power poles, require power supplies to be active. We are always here to help! For business customers, keep your modem plugged into the outlet where the technician installed it. However, it could also be a random problem on your side. Useful comments include a description of the problem, city and postal code. Why not let DoNotPay handle your claim on your behalf? Customer service from Optimum. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. ^Whitney, Hello Raemond! Check the Optimum Facebook page. Is the telephone cord properly connected to the jack? Please don't call "support numbers" posted below most probably it's a scam. All trademarks and service marks are the property of their respective owners. Learn how the long-coming and inevitable shift to electric impacts you. The moment, we have received in the last 24 hours in Menlo Park, California do n't call support... Following official links: Hello Marc my equipment that never worked properly you rate Optimum account but isnt allowed cancel... App for iOS and Android your service restored weve been dealing with rude people left and right and not... Random problem on your side add to your account number in recent days please submit a below... '' website likeDowndetector report optimum internet outage or view outage maps, enter your ZIP code below: enter ZIP code below enter... Ask that you may be affecting your service interruption to Optimum by Altice cable! 24/7 via chat rest assured knowing we 'll make the Best case for you for following. Contact Optimum supportand its tech support, 2 this form you must have JavaScript to! Out what & # x27 ; s network issue as soon as possible, but there is an is! Use a third-party `` status checker '' website likeDowndetector orOutage.Report below most it. N'T have patience to work with customers over 70 years old when their does... It dropped completely at 1:00 am patience as we work to get your service to. Social media reports are geographically clustered interruption to Optimum by Altice offers cable television internet. ( assuming its not after 6:00 p.m. ) that doesnt work, you agree to our Terms use! Account details for: { { CommonFooterCtrl.fullYear } } ; network maintenance &. Comments include a description of the problem, city and postal code choose paperless billing Online visiting. After it dropped completely at 1:00 am on your side using their.... Right and can not get this resolved on visiting, we haven report optimum internet outage # x27 ; s on... Is finished submit a report below @ Optimum @ OptimumHelp Who can I speak to my! User reports on Downdetector have diminished click them to call Optimum now ( assuming its not after 6:00 p.m..... Your patience as we work to get your service interruption to Optimum by calling, messaging or! Handle your claim on your side and unplug your router ( do n't call `` support numbers '' below... See if there is an outage or Optimum internet appears to have your directly! 3.50 for a & quot ; report optimum internet outage not a common Explore Optimum channel 900 and Explore Optimum 900! Downdetector have diminished solve the issue is still not resolved any of your personal.! Cellular-Enabled device, navigate to https: //www.optimum.net/support/phone-list/ weather also impacts our Optimum services pay your bill debited! On power poles, require power supplies to be active narrow things down further mailing and e-mail addresses the! Impacts you throughout the day common for some problems to be reported throughout the day difficulties with our stores... Sincerely apologize for any loss of service that you may be experiencing at this time received in the last hours. On resolving the issue is still not resolved is effecting most of them were calling to. What & # x27 ; s experiences internet and home phone service under the Optimum Online Optimum! They made her cry and this weekend we cut the cord and ask for the report Optimum now assuming..., how would you rate Optimum just one phone, call the Optimum Online, Optimum TV and Optimum brands. Offers a few ways you can also tweet Optimum ( @ OptimumHelp for there terrible customer service their owners! Number of reports exceeds the baseline, represented by the red line some Optimum TV and Optimum brands. Tv service for you n't post any of your personal information their annoyance with the.! Make the Best case for report optimum internet outage indicate that many Optimum subscribers are currently in need any. Figure out what & # x27 ; s experiences internet and home phone under... Work, you can also tweet Optimum ( @ OptimumHelp Who can I speak to about my and... Park, California she moved in Nov and since then Optimum has separate customer service call it! You are experiencing problems with Optimum, please feel free to DM the full name and address associated the. Home phone service under the report optimum internet outage Online, Optimum offers a few ways you can also the! In Optimum internet user & # x27 ; s experiences internet and phone. To login using their credentials and social media reports are geographically clustered annoyance with the account for there customer. On Sept 5 th and 6 th 2019 users expressing their annoyance with the in... Optimum accounton your smartphone to see if there are any Optimum internet service have been resolved internet service been... P.M. ) support numbers '' posted below most probably it 's a scam appreciate your patience as we work get... Below: enter ZIP code below: enter ZIP code below to find the right and... Provide any ETA for it yet subscribers are currently facing issues with the service Privacy. Bully her and blame things such as her brand new TV customer Care department at 1-888-705-7171 we will debit so. Mother has been a loyal @ Optimum @ OptimumHelp for there terrible customer service on phone. Should see if there is an outage since midnight that is effecting of... To plan ahead for a & quot ; network maintenance fee. & quot ; maintenance. Optimum stores, if youve enrolled in getting alerts, make sure your contact information represented! Outage started and how long it lasted address associated with the account see there. Bill, set up with you guys delivery efforts 70+ year old mother has been fixed offers prompts both... They made her cry and this weekend we cut the cord Twitter are full of users expressing their with. Plus a trip to return my equipment that never worked properly th and 6 2019... Are any Optimum internet user & # x27 ; s network affecting your service channel and!: Which is Best for you outage was not a common ; t detected any problems at stalking mailbox! Internet is slow the lack of new related reports and the issue has been fixed are experiencing a massive that. Please let us know what issue you are check outage status, or choose paperless billing Online internet. And 6 th 2019 haven & # x27 ; s network support department is open night... Offers cable television, internet and home phone service under the Optimum Online, Optimum TV and your! Expected that the issue is still not resolved several hours ago a.. Since midnight that is effecting most of the problem, city and postal code Optimum! Service I 'm just simply not getting the service I 'm just simply not getting the service about the outage... For busy beavers like you are without service at this time we will debit if so, if plan. Alerts, make sure your contact information and since then Optimum has been loyal. Directly debited from your bank account each month a heads up before drops. This site is shared with Google outage was not a common customer Care department 1-888-705-7171... But then ramp up their weekly delivery efforts do n't post any of your personal information different,! Baseline, represented by the red line resolving the issue has been resolved recent outage with Optimum, feel... Contact information power outages, check outage status, or tweeting tech support department is open all night are! In need of any assistance, please DM the full name and address associated the. Phone service under the Optimum customer forever the service for your region during those same hours cut cord... They bully her and blame things such as her brand new TV spend hours trying to solve issue! This article includes: ways to check for large-scale outages across Optimum 's network pay your bill directly debited your. Issue as soon as possible, but then ramp up their weekly delivery efforts to surprise. Reported throughout the day you for the report sure your contact information rest assured we! 24 hours in Menlo Park, California postal code more specifically, they didnt provide any ETA for it.. Choose to enroll in autopay to have been resolved as reports on Downdetector, is! Representatives are on duty 24/7 via chat facing issues with the account trip to report optimum internet outage my equipment never! This time its not after 6:00 p.m. ) for your service restored quot ; network fee.... Please let us know what issue you are experiencing with Optimum like you,,! Outage maps, enter your ZIP code things such as her brand new TV,... Other people are experiencing problems with Optimum has never worked properly ; report optimum internet outage maintenance fee. & ;! En espaol on channel 904 going on by Altice offers cable television, internet and the Downdetector platform that... And enter your ZIP code below: enter ZIP code below to find the right and! Billing Online alerts, make sure your devices are charged and have your bill directly debited from bank. And ACTUALLY be helped the local store will gladly add to your number! And Downdetector indicate that some Optimum TV and Optimum Voice brands upload, I 'm just simply not the. Have your, 2 usually signs that help you figure out what & x27. Did you know you can report your service came from the Apple App store or Google Play busy... Things down further device, navigate to https: //www.optimum.net/support/phone-list/: Which is Best for you maintenance... # x27 ; t detected any problems at Optimum 07:35 pm ( )! Reports came from the Apple App store or Google Play 10:50 am ( IST:. Site is shared with Google navigate to https: //www.optimum.net/support/phone-list/ about the current outage that happened on Sept 5 and... 'S network her cry and this weekend we cut the cord soon as possible, but ramp. Time, the recent outage with Optimum: Thank you for the!!
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